Refund policy
Our Philosophy
At Bottled Glow, we take pride in the quality and care of every product. Due to the personal and hygienic nature of skincare, all sales are considered final. We encourage all customers to review product details carefully before purchasing.
Returns
We do not accept returns on opened or used products. However, we can facilitate a return under the following conditions:
-
Eligibility: The item must be unused, unopened, and in its original packaging.
-
Timeframe: You must request a return within 7 days of delivery.
-
Approval: All returns must be approved by our team prior to being sent back.
Non-Returnable Items include:
-
Opened or used products.
-
Items returned after the 7-day window.
-
Products missing their original packaging.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
-
If approved: Refunds are issued to your original payment method.
-
Timeline: Please allow 5–10 business days for the credit to appear, depending on your financial institution.
-
Shipping Costs: Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
Damaged or Defective Items
If your order arrives damaged or defective, we are committed to making it right. Please contact us within 48 hours of delivery with the following:
-
Your Order Number.
-
Clear photos of the damaged product and the packaging.
Once reviewed, we will offer a replacement or a full refund as appropriate.
Contact Us
Bottled Glow is rooted in intentional care, and we are committed to delivering a thoughtful, high-quality experience. For all return inquiries, please reach out to us:
📧 Email: hello@bottledglow.com